Privacy Policy

At Optical Palace (“we”, “us”, “our”, or the “Site”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website www.opticalpalacebd.com, purchase our products, or engage with us through other channels.

By using our services, you agree to the practices outlined in this policy. If you do not agree, please refrain from using our website or services.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. The revised policy will be effective upon posting.

2. Information We Collect

a. Information You Provide

When you use our website or services, we may collect:

  • Contact Details: Your name, phone number, address, and email
  • Order Information: Billing and shipping details, payment confirmations
  • Account Info: Username, password, and security-related data
  • Customer Support: Any messages or communication you send us

You can choose not to provide certain information, but it may limit your ability to use some features.

b. Information Collected Automatically

We use cookies and similar technologies to collect:

  • Device and browser information
  • IP address and general location
  • Usage patterns and interaction with the website

This helps us improve your experience and tailor our services better.

c. Third-Party Information

We may receive data from:

  • Payment gateways and shipping providers
  • Advertising or analytics partners
  • Platforms like Facebook, when you interact with our ads or messages

3. How We Use Your Information

We may use your data to:

  • Process and fulfill orders
  • Communicate order status or account-related updates
  • Respond to customer inquiries
  • Send promotional emails or messages (you may opt out anytime)
  • Detect fraud and ensure the security of our platform
  • Improve website functionality and customer experience

4. Cookies

We use cookies to:

  • Save your preferences and login details
  • Analyze site traffic and usage behavior
  • Deliver personalized advertisements

You can control cookies through your browser settings. Note: Disabling cookies may limit site functionality.

5. Sharing of Information

We do not sell your personal information. However, we may share your data with trusted service providers for:

  • Payment processing
  • Shipping and delivery
  • Marketing and analytics
  • Website hosting and security

Each third party is contractually obligated to protect your information.

6. Data Security and Retention

While no method is 100% secure, we take reasonable steps to protect your data. Your personal information is retained only as long as necessary to:

  • Fulfill orders
  • Maintain account records
  • Meet legal or regulatory requirements

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict data processing
  • Withdraw consent
  • Opt out of marketing communications
  • File a complaint with a data protection authority

To exercise these rights, contact us using the information below.

Our website may contain links to other platforms. We are not responsible for their content, privacy policies, or practices. We advise reviewing their privacy policies before sharing any information.

9. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact:

Optical Palace
Phone: +880 13 0065 3850
Email: opticalpalacebd@gmail.com
Website: www.opticalpalacebd.com
Address: Under BRAC Bank Building, Mirpur-1, Dhaka 1216, Bangladesh