Thank you for choosing Optical Palace as your trusted online eyewear provider. This Shipping Policy outlines the terms and conditions related to the delivery of products and services purchased through our platform. By placing an order, you agree to the following:
Order Processing Time
- Orders are typically processed within 2 to 3 business days from the date of purchase.
- Processing time may vary depending on product availability or special customization.
Delivery Methods
- We offer several delivery options, including standard and express shipping, based on your location and order type.
Shipping Information
- Customers are responsible for providing accurate and complete shipping details during checkout.
- Optical Palace is not liable for orders delivered to incorrect addresses provided by the customer.
Delivery Confirmation
- After successful delivery, a confirmation email will be sent with all relevant shipping details.
Shipping Delays
- While we strive to deliver on time, unexpected delays such as weather, courier issues, or other external factors may occur. We appreciate your patience and understanding.
Returns Due to Non-Delivery
- If an order is returned to us due to incorrect shipping information or non-delivery, the customer will bear the cost of reshipping.
Contact Us
If you have any questions regarding your order or shipping, feel free to reach out to our support team:
Optical Palace
Phone: +880 13 0065 3850
Email: opticalpalacebd@gmail.com
Website: www.opticalpalacebd.com
