1. Introduction

Welcome to Optical Palace – your trusted destination for trendy, high-quality, and affordable eyewear. By accessing our website or placing an order through www.opticalpalacebd.com, you agree to be bound by these Terms of Service. If you do not accept any part of these terms, please refrain from using our site or services.

2. Order Processing & Acceptance

All orders are subject to availability and confirmation. Optical Palace reserves the right to cancel or refuse any order for any reason, including stock limitations, incorrect pricing, or suspected fraud. In such cases, any payments made will be refunded in full.

3. Product Descriptions & Pricing

We aim to provide accurate product descriptions and pricing. However, product colors may slightly vary due to photography lighting and screen differences. All prices are in Bangladeshi Taka (BDT) and are subject to change without prior notice.

4. Payment Methods

We accept the following payment options:

  • Cash on Delivery (COD)
  • Bkash
  • Nagad
  • SSLCommerz (Card & Online payments)

By placing an order, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and delivery charges.

5. Shipping & Delivery

We deliver all across Bangladesh.
Estimated delivery times:

  • Inside Dhaka: 2-3 business days
  • Outside Dhaka: 4-5 business days

Shipping costs are calculated at checkout based on the delivery location. Delays due to weather, courier issues, or other unforeseen circumstances may occur.

6. Returns & Refunds

Please inspect your order in front of the delivery agent. If the product doesn’t meet your expectations (excluding customized lens orders), you may return it immediately by paying only the delivery charge.

Refunds:

  • Full or partial refunds are available depending on the nature of the order.
  • For customized lens orders, partial refunds may apply as lenses are tailored specifically for you.

7. Intellectual Property

All website content including images, text, logos, and graphics is the property of Optical Palace and is protected by copyright and trademark laws. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Changes to Terms

We may revise these Terms of Service at any time. Updated terms will be posted on our website, and your continued use of our services will indicate acceptance of the new terms.

9. Governing Law

These terms and conditions are governed by the laws of the People’s Republic of Bangladesh. Any disputes will be resolved in accordance with Bangladeshi jurisdiction.

10. Contact Us

If you have any questions about these terms, please feel free to reach out:

Optical Palace
Phone: +880 13 0065 3850
Email: opticalpalacebd@gmail.com
Website: www.opticalpalacebd.com
Store Location: Under BRAC Bank Building, Mirpur-1, Dhaka 1216, Bangladesh